Return/Refund Policy

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Hotcar is committed to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional unfortunate cases do happen, including mishandling by the courier services. By any means you feel dissatisfied with the product or delivery, kindly inform us for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full or partial refund as per the requirement.

Replacement Policy

We accept replacement of all our product(s) if damaged in transit or in case of defective products. The return courier charges of the product will be paid by us in such scenario. The customer needs to send us the unboxing video of the package for clarification. This policy applies to both regular and customised products.

Return Policy

Since we deal in both regular and customised products, some of our products will not have return policy. Regular products comes under the following points:

Damaged or Tampered Packaging

Our suppliers ensure safe packaging of all the products sold by them. In exceptional cases, damage to the packaging occurs due to mishandling by the courier services. In case you have received your order with the outer packaging tampered/meddled/crushed, please DO NOT ACCEPT the package, instead capture a picture of the same and share with us at the earliest. Hotcar shall not accept the return or refund of any products that comes in this category in case the customer accepts a damaged package and claims replacement.

Damaged or Missing Products

Online shops always face tight competition from retail shops and hence most of the return policies are misused by many people, distributors, shopkeepers, etc. We request all our buyers to keep a FULL UNBOXING VIDEO of the package(s). The video should contain the full unboxing process from the outer pack in good condition to the damages or missing part in the product(s) without any kind of edits. Without the video, we shall not be in a positon to accept the return and replacement.

Non Functioning Products

Usually all products are checked before dispatch. In rare cases, if the product is defective, we will replace the product under the following conditions:

Condition of product and package - The product(s) to be returned must be unused and in their original condition. The original tags, additional items, warranty cards (if any) and original packaging should be intact. Those Products which are hard packed or sealed, if opened/unpacked shall not be refunded or replaced (like perfumes & paints). Used/Broken/Tampered: We would not be able to accept a product if it shows sign of being broken or tampered with by the customer or the return courier.

Return Shipping: Kindly ensure safe packing while returning any product. We won't be able to entertain any damage/lost in return transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the return courier, then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

If the buyer changes the mind

If product(s) doesn’t have any issues, but still the buyer needs to return it, we shall initiate the refund the remaining amount after deducting both way courier charges packing charges (if any). This is not applicable for custom made orders.

Product Warranty

All the products listed on our website are provided by multiple suppliers from various locations. Products which comes under warranty shall be replaced/repaired with mutual consent of the customer and the supplier under the following conditions:

  • • The product should have all the original parts/accessories along with it
  • • The product should be in original condition without external damages
  • • Any tampering of warranty seal/stickers will void the warranty
  • • Any repairing/servicing from other sources will void the warranty
  • • The warranty card/invoice needs to be produced during claims
  • • The customer bears the return courier charges
  • • Other warranty policies mentioned on the product/warranty card

Products without Warranty

Most car accessories (both online offline) doesn’t come with warranty. Some products like floor mats, armrests, claddings, cleaning products are all for physical use and requires no warranty. Some other products like small LED or decoration lights will not have any type of warranty.

Like for instance, a fog light DRL needs to be checked before installation. If there are any issues, we will replace the product with a new one. If the same product was functioning well initially and shows some error after installing, there could be some issues in installation or wiring and we shall not be liable for such issues.

Installation

Most of our products shall be installed by self. Some electrical & electronic accessories needs external assistance. We request all the buyers to choose a well-known expert technician for installation of such products.

Cancelation by Hotcar

Hotcar reserves all the rights to refuse any cancel any order for any reason. The situation may include cancelling the order due to unavailability of the product/colour/size, quantity order from you, delivery non serviceable pin code or error in pricing information.

Cancelation by User

Hotcar reserves all rights to accept or reject any cancellation request in any case. If we receive the request for cancellation and the order has not been processed, we will initiate the 100% refund. Refunds will usually take 3 to 7 working days depending on banks.

However, if the order already packed & picked up by courier companies, we shall not be able to cancel that orders. In such cases, we accept return if the customer bears the packing charges and both way courier charges.

Customised Orders

Custom made orders (such as custom floor mats, customised keychains, number plates, custom lights or any items particularly made on order) cannot be cancelled or refunded. Most of the products of this category will not have cash on delivery facility as well.

Products on Offers/Discounts:

Offers and discounts can be offered by Hotcar and/or the suppliers. Products sold on discounts cannot be cancelled or refunded. Moreover, two discounts cannot be clubbed together.

Frequently Asked Questions

1. If the courier/package is damaged…

In case the courier pack is damaged/opened/crushed/tampered or shows any kind of mishandling, especially in case of fragile items, please do not accept or open the package. Click pictures of the package or a detailed video for references. Register a complaint on www.hotcarshop.in/contact page within 24 hours of delivery. We’ll get in touch soon.

2. If I receive a defective product...

In case you have received a defective/ damaged product from our side then please keep a full unboxing video of the package and contact us at the earliest through phone or WhatsApp. We shall initiate the return/replacement of the product.

3. If I have received a wrong product…

In case if you have received a wrong product from our side then please keep a full unboxing video of the package and contact us at the earliest through phone or WhatsApp. We shall initiate the return/replacement of the product.

4. If I have received the correct product but fitting is improper…

All the products listed on our site has proper descriptions for each products including pictures and/or videos. All car specific products will suit the particular model. In case of universal items, there may be exceptional vehicles in which it cannot be installed easily. For instance, a universal armrest is suitable for almost all cars, except in some cars in which the power window switch is located at the central console. In such cases, customers are supposed to ensure proper fitting before buying. You may contact us for any queries before the purchase. We will check for the compatibility of the product and inform you soon. In other cases, Hotcar shall not be liable for replacement or refund of such products.

The proper method of returning a product…

Capture a full video of unboxing – the video should include clear unboxing procedure from the beginning till the damage in the product, without any editing. Send us the video on our contact number we will resolve it at the earliest. Please ensure safe packaging of the product as the buyer takes the risk of proper packaging. Some pin codes has pickup facility, other areas will have pre-paid shipping only. We shall reimburse the courier charges and replacement will be initiated once the product reaches us safely.

Shipping Terms

Hotcar has integrated/partnered with multiple logistics providers available in the industry. Courier services are selected on basis on service network, tariffs and availability. Shipping duration depends on location, weight/dimensions of package, mode of transit, number of orders and other external factors including holidays, climate, strikes, etc. Cash on delivery facility is limited to some products depending on their prices and categories.

Additional Information:

Some external factors like earthquakes, floods, virus pandemics, etc. has affected the regular supply of many products. In such cases, we shall inform the buyer if there’s any kind of non-availability, shortage or delay.