Hotcar is committed to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional & unfortunate cases do happen, including mishandling by the courier services. By any means you feel dissatisfied with the product or delivery, kindly inform us for an appropriate resolution. We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full or partial refund as per the requirement. In all such circumstances, before using the product, please get in touch with our team who will guide you on the process for the same.
Damaged or Tampered Packaging
Our suppliers ensure safe packaging of all the products sold by them. In exceptional cases, damage to the packaging occurs due to mishandling by the courier services. In case you have received your order with the outer packaging tampered/meddled/crushed, please DO NOT ACCEPT the package, instead capture a snap of the same and share with us. Register a complaint at www.hotcarshop.in/contact page. Hotcar does not accept the return or refund of any products that comes in this category in case the customer accepts a damaged package and claims replacement or refund.
Damaged or Defective Products
In case the product is defective, we accept the return and will replace the product under the following conditions:
- • Condition of product and package: The product(s) to be returned must be unused and in their original condition. The original tags, additional items, warranty cards (if any) and original packaging should be intact. Those Products which are hard packed or sealed, if opened/unpacked would not be refunded or replaced.
- • Used/Broken/Tampered: We would not be able to accept a product if it shows sign of being broken or tampered with by the customer or the return courier.
- • Return Shipping: We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
Product Warranty
All the products listed on our website are provided by multiple suppliers from various locations. Products which comes under warranty shall be replaced/repaired with mutual consent of the customer and the supplier under the following conditions:
- • The product should have all the original parts/accessories along with it
- • The product should be in original condition without external damages
- • Any tampering of warranty seal/stickers will void the warranty
- • Any repairing/servicing from other sources will void the warranty
- • The warranty card/invoice needs to be produced during claims
- • The customer bears the return courier charges
- • Buyers adhere to other warranty policies mentioned on the product/warranty card
Cancelation by Hotcar
Hotcar reserves all the rights to refuse any cancel any order for any reason. The situation may include cancelling the order due to unavailability of the product/colour/size, quantity order from you, delivery non serviceable pin code or error in pricing information.
Cancelation by User
Hotcar reserves all rights to accept or reject any request in any case. If we receive the request for cancellation and the order has not been processed, we will initiate the 100% refund. However, if the order already process or shipped, we shall not be able to cancel that orders. In case of dispatched orders, the courier charges (both ways) will be deducted from the customer.
Customised Orders
Custom made orders (such as custom floor mats, customised keychains, number plates, custom lights or any items particularly made on order) cannot be cancelled or refunded. Most of the products of this category will not have cash on delivery facility as well.
Products on Offers/Discounts:
Hotcar has multiple suppliers for different products. Offers and discounts can be offered by Hotcar and/or the suppliers. Products sold on discounts cannot be cancelled or refunded.
Frequently Asked Questions
1. If the courier/package is damaged…
In case the courier pack is damaged/opened/crushed/tampered or shows any kind of mishandling, especially in case of fragile items, please do not accept or open the package. Click pictures of the package or a detailed video for references. Register a complaint on www.hotcarshop.in/contact page within 24 hours of delivery. We’ll get in touch soon.
2. If I receive a defective product...
In case you have received a defective/ damaged product from our side then please register a complaint on www.hotcarshop.in/contact page within 24 hrs of delivery to start the refund/replacement of your product.
3. If I have received a wrong product…
In case if you have received a wrong product from our side then please register a complaint on www.hotcarshop.in/contact page within 24 hrs of delivery to start the refund/replacement of your product.
4. If I have received the correct product but fitting is improper…
All the products listed on our site has proper descriptions for each products including pictures and/or videos. All car specific products will suit the particular model. In case of universal items, there may be exceptional vehicles in which it cannot be installed easily. For instance, a universal armrest is suitable for almost all cars, except in some cars in which the power window switch is located at the central console. In such cases, customers are supposed to ensure proper fitting before buying. You may contact us though mail www.hotcarshop.in/contact for any queries before the purchase. We will check for the compatibility of the product and inform you soon. In other cases, Hotcar shall not be liable for replacement or refund of such products.
Shipping Terms
Hotcar has integrated/partnered with multiple logistics providers available in the industry. Courier services are selected on basis on service network, tariffs and availability. Shipping duration depends on location, weight/dimensions of package, mode of transit, number of orders and other external factors including holidays, climate, strikes, etc. Cash on delivery facility is limited to some products depending on their prices and categories.